The plan will indicate whether casuals will be used, overtime will be used or if team members not on the roster will be called in.
This type of contingency plan will provide a strategy for how unplanned absences will be covered.
Example: One contingency plan that is often created for a Contact Centre is for unplanned absences. As the first step, the operations plan provides a plan for resource allocation; as the last step, the OP may be modified to reflect policy decisions or financial changes made during the budget development process.
Find out more. How do we measure our progress? Ask your Mentor to explain how these plans are created and how they are used by Customer Contact Centres. An operational plan should not be formulated without reference to a strategic plan The strategic plan, once formulated, tends not to be significantly changed every year Operational plans may differ from year to year significantly The development of the strategic plan is a responsibility shared and involves different categories of stakeholders.
The operations plan is both the first and the last step in preparing an operating budget request.