Service line development

The traditional leadership structures in which a manager is responsible for a single department serve as obstacles to optimizing efficiency and the patient experience.

This unusual structure has several implications for the organization. Corporate Offices E.

Service line development

Isolating these challenges will indicate the top goals for service lines. Share on twitter Share on facebook Share on linkedin Service Line Development and Business Planning New, innovative reimbursement models favor providers that deliver patient care across the full continuum of care, in the most appropriate, cost-effective setting. Improving the health of patients. At Veralon, we understand that the foundation of successful service line programs is creating a comprehensive service line strategy that unites all stakeholders around common objectives. Veralon can help educate organizations about the level of commitment and resources needed to create true centers of excellence and evaluate the benefits, risks, and resources needed to move forward with developing a center of excellence or institute. The Surgical Directions Approach to Service Line Development To grow within your local market, your hospital must develop and manage effective, in-demand healthcare service lines. Facilitation support from outside experts may be needed to keep these projects on track and on schedule. Outpatient ambulatory facilities and occupational medicine All specialty surgical services Once high-potential service lines are developed, Surgical Directions guides their implementation to ensure that resources such as personnel, equipment and floor space are used to their full potential. The traditional leadership structures in which a manager is responsible for a single department serve as obstacles to optimizing efficiency and the patient experience. For example, some service lines might be segmented by disease states, such as cancer or heart disease. In addition to having enough volume to sustain SLM, a service line should have homogeneity relative to the patient population served. These areas may be better thought of as a patient care processes that need to be organized, rather than service lines. Creating a system structure for service lines can help organizations achieve expected systemness benefits. Collaboration in service line planning collaboration may also open the door to new physician-hospital alignment opportunities.

Tweet About us We help hospitals and health systems, and other healthcare organizations improve performance and overcome obstacles to providing safe, quality patient care. These will require changes to a wide array of systems, including budgeting, financial reporting, manager performance evaluations, manager selection and training, and competency design.

In some hospitals, service lines are organized around clinical interventions, such as radiology or surgery.

service line planning hospital

Ultimately, the right structure for each organization depends on its top challenges to realizing systemness benefits. Facebook When hospitals join health systems, they expect to realize significant cost, revenue, and quality improvements. Veralon Insights. This type of structure is unusual in hospitals, which typically operate using a vertical line of accountability.

hospital service lines

But leaders face many options when choosing the leadership and responsibilities of system service lines. This article, the first in a series on service line management, builds upon the concept that service line management in hospitals is similar to brand management in other industries.

Reducing the cost of providing excellent care. For example, systems seeking to reduce costs may find themselves dealing with duplicative services and systems looking to improve quality may find variable clinical outcomes and patient experiences across sites.

Building a hospital service line

Facilitation support from outside experts may be needed to keep these projects on track and on schedule. This type of structure is unusual in hospitals, which typically operate using a vertical line of accountability. Creating a system structure for service lines can help organizations achieve expected systemness benefits. This layer of management is especially helpful for ensuring that individual service line decisions align with system goals and priorities. But leaders face many options when choosing the leadership and responsibilities of system service lines. Determine system service line responsibilities Leaders should use the identified goals to determine the scope of responsibilities for the system service lines versus site-based service lines. We discourage the latter as an organizing principle because, being patient focused, we believe that these service lines should be built around patient populations with similar needs, rather than services offered. Outpatient ambulatory facilities and occupational medicine All specialty surgical services Once high-potential service lines are developed, Surgical Directions guides their implementation to ensure that resources such as personnel, equipment and floor space are used to their full potential. Facebook When hospitals join health systems, they expect to realize significant cost, revenue, and quality improvements. Improving the health of patients. Facilitation and Execution of Complex Projects Service line projects can require integration with patient care management initiatives, may be affected by value-based payment requirements, and may involve services at multiple facility locations. For example, systems seeking to reduce costs may find themselves dealing with duplicative services and systems looking to improve quality may find variable clinical outcomes and patient experiences across sites.
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Service Line Development